Salesforce (CRM) held a small group meeting of less than 60 people at its headquarters in San Francisco last week where it announced that Einstein AI is now available to all its customers across sales, service, marketing, commerce and more, even going so far as to title the presentation, "The Year of Einstein." Salesforce also announced a strategic partnership with IBM to combine the power of Einstein and IBM's Watson to provide more insightful analytics for businesses.
Salesforce clearly has big ambitions for Einstein AI. As the company says on its website, "Einstein is like having your own data scientist to guide you through your day."
Einstein is a product of about $600 million in acquisitions and three years of internal development. The artificial intelligence project was announced in September and was displayed at the company's annual Dreamforce event in October. Last week it became clear that Einstein's capabilities have seriously improved since October, according to a note from Pacific Crest that was sent to investors on Wednesday.
During last week's press and customer event, CTO Richard Socher demonstrated how Coca Cola (KO) is using an AI-powered inventory app to improve stocking efficiency. The app uses object detection for instant inventory updates. After the demo, Coca-Cola CIO Barry Simpson said, "We have 24 million customers and 16 million coolers powered by AI. Being able to find better ways to optimize inventory and improve experience for customers is really important for us."